Welcome to our FAQ section for our baby and kids store! Are you looking for answers to common questions? Our FAQ page has got you covered! From shipping and returns to status of your order, we've compiled a list of frequently asked questions and answers to help you easily navigate our offerings. So, look around, and if you can't find a solution, don't hesitate to contact our friendly customer service team. We're always here to help!
Question: What kind of products do you sell?
Answer: We sell a wide range of baby products including baby clothing, baby diaper bags, feeding accessories, baby toys and more.
Question: How do I check the status of my order?
Answer: JoiKids will email your receipt immediately after you place your order. Once your order has shipped, you will receive your tracking number. At each step along the way, you can use it to see the status of your order and where your parcel is located by going to our Track Order page.
Question: How long does it take for my order to arrive?
Answer: Shipping times vary depending on your location and the shipping method you choose. We aim to dispatch all orders within 2 business days.
Question: What is your return policy?
Answer: We accept returns on most items within 30 days of receiving the product, provided that they are in new and unused condition. Please check our website for our full return policy.
Question: Do you provide a quality guarantee for all products?
Answer: If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can contact us, and we'll get it addressed!
Question: Do you offer any discounts or promotions?
Answer: Yes, we offer various discounts and promotions throughout the year. Please sign up for our newsletter to stay up to date on our latest offers.
Question: What payment methods do you accept?
Answer: We accept most major credit cards, PayPal, and other popular payment methods. Please check our website for a full list of accepted payment methods.
Question: How can I get in contact with you?
Answer: We handle customer service through email. Click Here to let us know if you have any questions or concerns.
Question: Do you offer a refund if I don't like the product?
Answer: We offer a full refund on your order if you don't like the product, or it doesn't suit your lifestyle. Just reach out to us to discuss.
Question: Can I track my order?
Answer: Yes, we provide tracking information for all orders. You will receive an email with your tracking information once your order has shipped.
Exceptional support. You can contact us by sending your message to JoiKidscorp@gmail.com or directly from our Contact Page.