Thank you for shopping at JoiKids.com. We aim to please our customers and want to satisfy your needs. If you are unsatisfied with your purchase, it's easy to return it and receive a refund. Don't hesitate to contact us; we will try our best to meet your request.
-All purchases (except swimwear and bags) can be returned within 30 days of receiving your order.
-Items must be in the same condition that you received; unused, undamaged, and in original packaging, and all the items in the package must be intact.
-The Buyer is responsible for the return shipping fee.
- Items that do not meet these criteria will not be eligible for return.
Purchase not eligible for return
-Final sale/Clearance item(s) is not eligible for return.
Please inspect your order once you receive it and contact us immediately if the item is defective.
You must email us a picture showing the problem/defect after submitting the return request online.
Once we receive your return, please allow 3 to 5 business days to process your returns.
We'll email you once we have processed your refund.
We accept order cancellations before the product is shipped or produced.
You will receive a full refund if you cancel the order before the product is shipped. We cannot cancel the order if the product is already shipped out. Don't hesitate to contact us on our contact page if you decide to cancel the order.
We will notify you once we've received and inspected your return to let you know if the refund was approved. If approved, you'll receive a refund on your original payment method. Please kindly remember that it can take time for your bank or credit card company to process and post the refund.
Please don't hesitate to contact us; we will try our best to meet your request if possible.